Frequently Asked Questions

1. What types of products do you offer at Dukan 24/7?

At Dukan 24/7, we specialize in a wide range of electronics and tech products including:

• Earbuds: Wired and wireless options.

• Smartwatches: Various brands and models for fitness tracking and more.

• Power Banks: Portable chargers for all your devices.

• Mobile Chargers: Including fast chargers and universal adapters.
  

2. How can I place an order?

You can place an order directly on our website by selecting the items you want and adding them to your cart. Once you're ready to check out, proceed to the checkout page, enter your shipping details, and choose your preferred payment method.

3. What payment methods do you accept?

For now, we only accept cash on delivery method but in near future we will allow all the payment method for the product purchase.

4. Do you offer international shipping?

Currently, we offer shipping within Pakistan.

5. How long will it take to receive my order?

Order processing typically takes 1-2 business days. Shipping times vary depending on your location:

• Standard Shipping: 3-5 business days
  

6. Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through our courier’s website.

7. What is your return policy?

We offer a 30-day return policy on most items. If you are not satisfied with your purchase, you can return it for a full refund or exchange, provided the item is in its original condition and packaging. Please check our Refund policy page for more details.

8. How do I contact customer support?

You can reach our customer support team by:

• Email: support@dukan247.com

• Phone: 03105686424

• Live Chat: Available on our website during business hours
  

9. Do you offer warranties on your products?

Yes, many of our products come with a manufacturer’s warranty. For detailed warranty information, please refer to the product’s description page or contact customer support.

10. How can I stay updated on new products and promotions?

To stay informed about the latest products, promotions, and exclusive offers, sign up for our newsletter at the bottom of our website. You can also follow us on social media for updates and special deals.

11. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer support immediately. We will assist you with a return or exchange, and ensure you receive a replacement or a full refund as quickly as possible.

12. How do I unsubscribe from your newsletter?

If you wish to unsubscribe from our newsletter, you can do so by clicking the “unsubscribe” link at the bottom of any of our email communications or by contacting our customer support team.